Business Continuity Plan
(Updated November 1, 2024)
OVERVIEW: Our firm has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business.
OBJECTIVE: To maintain emergency preparedness procedures designed to reestablish normal business operations in the event of a Significant Business Disruption (“SBD”) and to ensure customers have prompt access to their funds and securities. Our business continuity plan is designed to permit our firm to resume operations as quickly as possible.
SCOPE: WhiteRock Wealth Management Co.’s business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees and regulators; alternative location of employees; critical vendors; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
PROCEDURES: If after a SBD you cannot contact us as you usually do at (214) 691-4451 or by email at contact@whiterockwm.com, the following procedures will be implemented to ensure WhiteRock Wealth Management Co. is operational the same day the SBD occurred:
Offsite Location: 16223 Koi Pond Court
Dallas, Texas 75248
(David Gurun’s residence)
Cell #: (817) 201-0770
Cell #: (817) 228-0833
Email: david@whiterockwm.com
Customer Access to Funds and Securities: Customer funds and securities are held in custody at Charles Schwab. If you cannot access us by normal means or at our offsite locations, you can contact Charles Schwab at 1-877-519-1403 to execute transactions and access account assets.
Charles Schwab is committed to providing our clients with secure and reliable access to their accounts. Charles Schwab has a Business Continuity Plan that is intended to permit them to maintain business operations such as processing client orders and transactions, providing access to cash and securities, and providing access to information about balances and transactions in client accounts. Examples of how Charles Schwab plan addresses disruptions of varying scope and magnitude include:
Disruption of service at any of their service centers will result in calls, orders and electronic communications being re-routed to an alternative service center located in a different region of the country with a separate power grid and transportation system.
An SBD in Charles Schwab’s primary data center will result in a transition to systems at an alternate data center. Their data centers are each supported by backup power generators and are located in different regions of the country with different power grids and transportation networks. Charles Schwab’s data centers and service centers are located in separate and distinct regions from each other.
Although Charles Schwab has taken significant steps to develop and implement sound business recovery practices, after a significant business disruption, clients may still experience service disruptions, or reduced services or access as the firm recovers. Charles Schwab continually assess, update and test their plans to ensure that its plans are robust and are consistent with many of the best practices in the industry. Any modifications to the Charles Schwab plan will be reflected in its Business Continuity Plan Statement, which is posted on their Web site, www.schwab.com , or you may obtain a current version of the Statement by writing Charles Schwab & Co., Inc.
El Paso Operation Center, P.O. Box 982600, El Paso, TX 79998. Schwab can also be contacted through Customer Service at (877) 519-1403.
Additional Contact: 9928 Vistadale Drive
Dallas, Texas 75238
(Kevin Tehan’s residence)
Cell #: (214) 336-8425
Email: kevin@whiterockwm.com
Our Business Continuity Plan is subject to modification and customers will be provided updated plans as necessary.